Before contacting us, here are answers to some common questions:
When will I receive my tracking number?
You will usually receive your tracking number within 1 to 2 days.
Why isn’t my tracking number working?
It may take up to 5 days for your tracking number to activate after you receive it.
How fast is the delivery time?
Typical delivery takes 7 to 15 days unless otherwise specified in the product details.
What is the exchange/return policy?
We value our customer experience. If you encounter any issues with our products, we will gladly provide a full refund. Specific exchange/return policies are detailed on the product page.
Get in Touch. We're Here to Help!
At SHINELL-LUXE.COM, your satisfaction is our top priority. We encourage you to reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you. Whether you need help with product inquiries or simply want to share your experience with us, we're just a message away.